SFG Support Hub
My order has arrived damaged or incomplete.
My limited edition model arrived in several pieces.
Where are my Critical Role limited edition miniatures?
I ordered a mini for delivery, but want to pick it up at GenCon
My webstore order hasn't arrived
How long will my shipment take to arrive?
Can I update my shipping address?
Can I still buy an out of stock Limited Edition miniature?
I missed the Kickstarter! Can I still get these minis?
The pledge manager closed before I finalised my pledge
I’ve not received my Kickstarter rewards
Refunds & Returns
Can I return my order for a refund?
My order has been returned to you
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